Returns & Refunds
NEET Products wants you to be excited with your new purchase. However, if you need to return an item, we're here to help.
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased from the NEET Products Store:
You have 14 calendar days to return an item from the date you received it.
Only items that have been purchased directly from NEET Products can be returned to NEET Products. If you purchased a NEET Products item through other retailers you must return in accordance with their respective returns and refunds policy.
Please ensure that the item you're returning is repackaged with all the cords, sleeves and documentation that were included when you received it.
How to Return An Item
Ship your item back to NEET Products
To return an item to NEET Products please contact Customer Service at 909-350-0010 or emailing email@example.com to receive an RMA receipt and please ship back to the address provided.
If you have multiple items to return, you may pack them in a single box with the packing slip. We recommend using the original packaging for returns.
You can either schedule a pick up with the carrier or drop off the package at any of the carrier’s locations.
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Exchange an item
Items ordered on the NEET Products Online Store that arrived damaged or are incorrect can be returned by contacting Customer Service at 909-350-0010 or emailing firstname.lastname@example.org.
Personalized items or custom NEET Sleeves may not be eligible for exchange at an NEET Products Online Store.